Terms of service
Last updated: September 2026
Welcome to The Bug Off. These Terms of Service govern your use of our website and your purchases from our online store. By accessing our website or placing an order, you agree to these Terms of Service.
Throughout these terms, “we”, “us”, and “our” refer to The Bug Off.
1. General Information
This website is operated by:
The Bug Off
Schalunenburgstraat 32
6535 RN Nijmegen
The Netherlands
Email: thebugoff84@gmail.com
Website: thebugoff.store
Chamber of Commerce (KVK): 42096150
2. Online Store Terms
By using our website and placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, or services.
3. Products and Product Information
We make reasonable efforts to display our products, packaging, descriptions, images, prices, and other information as accurately as possible.
Product packaging, appearance, or labeling may occasionally differ slightly from images shown on our website due to manufacturing or packaging updates.
Customers are responsible for reading and following all instructions, warnings, precautions, and usage information provided with the product.
Products should only be used for their intended purpose and in accordance with their label and applicable local requirements.
4. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment problems, or restrictions affecting our ability to legally supply the product to the requested destination.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Prices and Payment
Prices are displayed on our website in the applicable currency.
Any applicable shipping costs, taxes, or other charges collected by us will be displayed during checkout where required.
Payment must be successfully completed before an order can be processed.
We reserve the right to correct genuine pricing or typographical errors.
6. Shipping and Delivery
Our estimated delivery time is 4–8 business days, unless otherwise stated during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, public holidays, severe weather, or other logistical disruptions.
Customers are responsible for providing complete and accurate shipping information.
For complete information, please refer to our Shipping Policy.
7. Returns and 30-Day Money-Back Guarantee
Eligible purchases are covered by our 30-Day Money-Back Guarantee.
Under our voluntary guarantee, products must generally be:
Unused, unopened, in their original packaging, and in their original condition.
Return requests must be made within 30 days of receiving the order.
To request a return, please contact:
Approved returns should be sent to:
The Bug Off
Schalunenburgstraat 32
6535 RN Nijmegen
The Netherlands
Our voluntary 30-Day Money-Back Guarantee does not limit any mandatory cancellation, return, refund, conformity, or other consumer rights available under applicable law.
Please refer to our Return & Refund Policy for complete information.
8. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.
We may request your order number, photographs of the product and packaging, and other reasonable information necessary to investigate the issue.
Your statutory rights regarding defective or non-conforming products remain unaffected.
9. Promotions and Special Offers
From time to time, we may offer discounts, bundles, promotional pricing, or special offers such as Buy 2 Get 1 Free.
Promotions may be subject to specific conditions, availability, start and end dates, or quantity restrictions.
Unless otherwise stated, promotional offers cannot be combined with other discounts.
10. Intellectual Property
Unless otherwise indicated, the original content of this website, including its design, written content, graphics, and other materials created for The Bug Off, is protected by applicable intellectual property laws.
Third-party trademarks, product names, logos, packaging, and other intellectual property remain the property of their respective owners.
Nothing on this website grants permission to reproduce or commercially exploit protected materials without appropriate authorization.
11. Prohibited Uses
You may not use our website to commit unlawful acts, distribute malicious software, attempt unauthorized access, submit fraudulent orders, infringe intellectual property rights, or otherwise interfere with the operation or security of our services.
We reserve the right to restrict access where reasonably necessary to prevent fraud, abuse, security threats, or unlawful activity.
12. Third-Party Services
Our store may use third-party providers for services such as payment processing, shipping, analytics, advertising, and website functionality.
Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.
13. Website Availability
We aim to keep our website and services available and accurate but cannot guarantee uninterrupted or error-free access at all times.
We may temporarily modify, suspend, or maintain parts of the website where reasonably necessary.
14. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by applicable law, The Bug Off is not responsible for indirect losses resulting from misuse of products, failure to follow product instructions or warnings, or circumstances outside our reasonable control.
This section does not affect mandatory consumer rights or statutory protections.
15. Privacy
Personal information submitted through our store is handled in accordance with our Privacy Policy and applicable data-protection requirements.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business operations, or legal requirements.
Where required by applicable law, the version of these Terms applicable at the time of purchase will continue to govern that transaction.
17. Governing Law
These Terms are governed by applicable Dutch law, without depriving consumers residing elsewhere of mandatory protections available to them under applicable consumer law.
Any mandatory rules concerning jurisdiction and consumer dispute resolution remain unaffected.
18. Contact Information
For questions regarding these Terms of Service, please contact:
The Bug Off
Schalunenburgstraat 32
6535 RN Nijmegen
The Netherlands
Email: thebugoff84@gmail.com
Website: thebugoff.store
Chamber of Commerce (KVK): 42096150
Last updated: September 2026