Shipping policy
At The Bug Off, we aim to provide fast, reliable, and convenient delivery for every order.
Delivery Time
Our estimated delivery time is 4–8 business days from the time your order has been processed and shipped.
Please note that weekends and public holidays are not considered business days.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, weather conditions, or other circumstances outside our control.
Order Processing
Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.
After your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Free Shipping
We offer Free Shipping on eligible orders and destinations where indicated on our website or during checkout.
Any applicable shipping costs will always be displayed before you complete your purchase.
Order Tracking
When tracking is available, you will receive your tracking information by email after your order has been shipped.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
Customers are responsible for providing accurate delivery information. If you notice an error in your shipping address, contact us as soon as possible at thebugoff84@gmail.com.
Once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed Orders
Although most orders arrive within the estimated 4–8 business day delivery window, occasional delays may occur.
If your order has not arrived within the expected timeframe, please contact us at thebugoff84@gmail.com and include your order number so we can assist you.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property and with household members or neighbors.
If you still cannot locate your package, contact us and we will help investigate the situation with the shipping carrier.
International Shipping
International orders may be subject to customs procedures, import requirements, taxes, or duties depending on the destination country.
Where applicable, customers are responsible for any import duties, taxes, or customs charges unless otherwise stated during checkout.
Customs processing may occasionally cause delays beyond our estimated delivery timeframe.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
The Bug Off
Schalunenburgstraat 32
6535 RN Nijmegen
The Netherlands
Email: thebugoff84@gmail.com
Website: thebugoff.store
Last updated: September 2026